Terms and Conditions

These Terms and Conditions govern your use of Al-Zahra AI (the "Platform"). By creating an account, you accept them. If you do not accept them, do not use the Platform.

Al-Zahra AI operates across the Gulf Cooperation Council. Some obligations differ between countries. Where the law of your country of residence gives you a right that these terms cannot lawfully reduce, that law prevails over anything here that conflicts with it.

We may be reached at info@alzahra.ai.

Al-Zahra AI is a preventive and longevity health platform. It provides biomarker tracking, health scoring, biological age estimation, disease risk assessment, nutrition and lifestyle guidance, and — where you connect your account to a participating healthcare provider — a channel through which that provider's licensed clinicians can review your record and communicate with you.

It is not a diagnosis and it is not medical care. Health scores, biological age estimates, risk assessments, nutrition plans and recommendations are decision support. They are generated from whatever data is available about you, which is almost always incomplete, and they can be wrong in both directions. Consult a licensed clinician before acting on anything the Platform shows you, and never disregard or delay professional medical advice because of it.

A normal result is not proof of health. The absence of a flag means we found nothing notable in the data we hold. It does not mean nothing is wrong. The Platform is not designed or validated to detect any particular disease, and it will not detect conditions outside the markers you have provided.

It is not for emergencies. The Platform is not monitored in real time and no one is watching your data waiting to intervene. If you believe you are having a medical emergency, contact your local emergency services immediately.

It is not a prescribing service. Nothing on the Platform is a prescription. Only a licensed clinician can prescribe, and only through their own regulated practice.

You must be at least 18 years old, or the age of majority in your country of residence if that is higher.

An account for a person below that age may be created and operated only by their parent or legal guardian, who accepts these terms on that person's behalf and remains responsible for the account and for the accuracy of what is entered into it.

You must give accurate registration information and keep it current. Date of birth and sex at birth in particular drive every calculation the Platform makes; if they are wrong, every output derived from them is wrong.

You are responsible for your credentials and for everything done through your account. Use a password you have not used elsewhere, enable any additional verification we offer, and tell us at info@alzahra.ai as soon as you suspect someone else has access.

Do not share an account with another person. A health record containing two people's results is not merely untidy, it is clinically dangerous, and we may suspend accounts where we detect it.

Hospitals, clinics, laboratories and clinicians available through the Platform are independent third parties. They hold their own licences from their own health regulators and they are responsible for the clinical care, opinions and services they provide. Al-Zahra AI supplies the software through which that relationship runs. We do not practise medicine, we do not supervise clinical judgement, and we are not responsible for the care a provider delivers.

You decide which provider may access your record. You may end that connection or transfer to a different provider at any time. Ending a connection stops further access; it does not erase records the provider has already created, which they are independently obliged to keep.

You may upload laboratory reports and connect wearables, continuous glucose monitors and similar devices.

Only upload documents that relate to you, or to a person you are lawfully authorised to act for.

We read uploaded reports using automated extraction, including artificial intelligence. This can miss values, misread them, or fail to recognise a particular laboratory's format. Where we cannot interpret a value we show it to you rather than discarding it silently, but you should check extracted results against your original report, and both you and your clinician should treat the original report as authoritative.

Data from wearables and other connected services is supplied by those services. We do not control it and we do not warrant its accuracy, completeness or continued availability.

Paid features are described at the point of purchase, with the price, the billing period and what is included. Prices are shown in the currency applicable to your country and exclude taxes unless stated otherwise.

Subscriptions renew automatically for the same period unless you cancel before the renewal date. You may cancel at any time in account settings; access continues until the end of the period you have paid for.

If you cancel within 14 days of a first subscription purchase and have not made substantial use of the paid features, contact info@alzahra.ai and we will refund that payment. After 14 days, or on renewal, payments are non-refundable except where the law of your country requires otherwise or where we have failed to provide the service.

Consultation fees charged by a healthcare provider are set by that provider and governed by their own cancellation and refund terms, not ours.

You must not:

• use the Platform for anyone other than yourself or a person you are authorised to act for;
• upload another person's health records without lawful authority;
• attempt to access another user's data, or any part of the system you are not authorised to reach;
• probe, scan, overload or interfere with the Platform or its infrastructure;
• scrape, bulk-extract or systematically copy content or data;
• reverse engineer, decompile or attempt to derive our models or scoring methodology;
• resell, sublicense or white-label the Platform without our written agreement; or
• use the Platform, or data obtained from it, to train a competing model or build a competing dataset.

You must not use the Platform to make decisions about other people, including employment, insurance, lending or eligibility decisions.

We own the Platform and everything in it: the software, the models, the scoring and risk methodology, the content, and the Al-Zahra name and branding. While your account is active you have a personal, non-transferable, revocable licence to use it for your own health.

You own your health data. You grant us the licence necessary to process it in order to provide the service to you, and to use de-identified and aggregated data to improve our models and to produce population-level research and reporting. De-identified means it cannot reasonably be used to identify you. If you would rather your data were not used this way, tell us at info@alzahra.ai and we will exclude it, at no cost and with no effect on your access.

We aim to keep the Platform available continuously but we do not guarantee it. We may add, change, suspend or withdraw features. Where a change materially reduces a paid feature you depend on, we will give you reasonable notice and, if you no longer want the service, a proportionate refund of the unused period.

To the fullest extent permitted by applicable law, the Platform is provided "as is" and "as available", and we exclude all implied warranties including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that health scores, biological age estimates, risk assessments or recommendations are accurate, complete or appropriate to your circumstances, nor that the Platform will identify any particular condition.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive loss, nor for lost profits, revenue, data or goodwill.

Our total aggregate liability arising out of or connected with these terms or the Platform is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or USD 500.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the Platform, or your uploading of data you had no right to upload.

You may close your account at any time in account settings.

We may suspend or terminate an account where you breach these terms, where we reasonably suspect fraud or unlawful use, or where a law or regulator requires it. Where circumstances allow, we will tell you first and give you an opportunity to put the matter right.

When your account ends, your licence to use the Platform ends. Your health records may not be deleted immediately. Healthcare laws in several countries where we operate require health records to be retained for a defined minimum period after your last interaction with a provider. Where that applies, we retain the record for that purpose alone, restrict access to it, and remove it from analytics, model training and all communications. The Privacy Policy explains this in full.

We may update these terms. Where a change materially affects your rights we will give at least 30 days' notice and record which version you accepted. Continuing to use the Platform after the effective date means you accept the new version. Earlier versions remain available on request.

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute arising from them.

If you are a consumer resident in another GCC country, this does not deprive you of the protection of mandatory consumer provisions of the law of your country of residence, nor of the right to bring proceedings before the courts of that country where its law gives you that right.

Before starting proceedings, please contact us at info@alzahra.ai. Most complaints are resolved quickly and directly.

If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these terms; we may assign ours to a successor of the business, provided your rights are not reduced.

Al-Zahra AI — info@alzahra.ai